- How can I open an account with
you?
- What types of payments do you
accept?
- What is the correct procedure to
cancel my trip without being charged?
- How is my ride charged?
- Will I be picked up if my airport
pickup is delayed, diverted, or ahead of schedule?
- Will I be charged for a “No Show”
- How do I apply for a corporate
account?
..........................................................................................................................................................
1. How can I open an account with you?
Europe Limousine welcomes corporate and personal accounts. We
offer personalized service to every client whether you are a
first time client or a frequent client. You may
open an account
and make reservations by phone or on line.
2. What types of payment do you accept.?
Europe Limousine accepts credit cards such as Visa, Discover,
American Express, Diners, and MasterCard. Personal checks and cash are
also welcomed. In the event that a ride is reserved under a
corporate account, the driver will provide the passenger with a
voucher. Once the customer signs the voucher, the ride is then
processed and billed through the office to the corporate
account.
3. What is the correct procedure to cancel my trip without being
charged?
Europe Limousine requires thirty minutes notice prior to a New
York City pick up, and a minimum of two hours notice for an out of town
pickup. If you do not cancel your trip within this time frame
then you will be charged $35.00 for New York City and the Fare
Price for out of town pickups. Cancellation codes will be given
for each cancelled reservation for reference.
4. How is my ride charged?
A voucher is required for all rides. The voucher is then
processed in the main office by the billing department and a
bill is sent out to the customers for payment approximately one
week after the ride is completed. The voucher includes the fare,
tolls (if any), waiting time (if any), additional stops charge
(if any), service charge, W/C tax, and a $2.00
voucher-processing fee.
5. Will I be picked up if my airport pickup is delayed,
diverted, or ahead of
schedule ?
Europe limousine’s dispatch department checks airport arrival
times for each airport reservation. Drivers are kept informed of
their passengers’ airport pickups. Waiting time begins 15
minutes after the airline’s scheduled arrival time. All airport
pickups are made inside the airport terminals in the baggage
claim area unless otherwise requested in advance.
6. Will I be charged for “No Show”?
Passengers must notify the office of any changes and /or
cancellations to their reservations. They must notify the office
of changes within 30 minutes for New York City pickups and a
minimum of two
hours for out of town pickups. They will then be given a new
cancellation number for reference. If a passenger is a “No Show”
they will be charged $35.00 for New York City pickups and the
fare price for out of town pickups.
7. How do I apply for a corporate account?
You may apply for a corporate account either by phone at the
numbers above or online at www.europe-limo.com. You may also fax
us the new account application to 201-265-5916. Upon receiving
the new account application, an office representative will
contact you to further complete the process for opening a new
corporate account.
To contact Europe Limousine:
Toll Free: 800-967-7307
Office: 201-477-3200
Fax: 201-265-5916
E-Mail:
CustomerService@europe-limo.com
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